Your satisfaction is our priority, we want you to be happy with your purchase so please take the time to familiarise yourself with the conditions of our online sale. We want you to have a pleasant experience dealing with us.
If the following items and conditions are met we will gladly exchange or refund your purchase excluding postage.
- Goods are to be in a saleable condition, in their original packaging where applicable.
- Swing tags, labels and hygiene protection sticker is intact.
- Items must not have been worn, damaged or washed.
- Returned items must be accompanied by the original invoice so a refund or exchange can be processed.
- In your interest of personal hygiene, we do not return bikini bottoms or one pieces, once items have left our premises. So please adhere to our size guides or contact us for further assistance from our professional team.
- Please ensure that you package your return appropriately to prevent any damage to items in transit.
- We will not accept any returns that have been soiled, or with make-up, or have spray tan marks.
In the case where an item is faulty. Please clean and wash item/s appropriately and according to our “How To Care for your Bathers” to a hygienic state. We have the right to not touch or/and inspect the goods if we feel they are in an unsatisfactory condition.
We reserve the right to reject the returns of the goods which are not returned in accordance to our Returns Policy and we may request that you pay for the shipping of such goods back to you.
The pictures that we use are all professionally taken and are displayed in the best colour possible. There may be some variations between the photograph and the product. Please be advised that if a product has a slight colour variance to the photo it will not be considered faulty.
We will refund the price of the goods less than a 20% restocking fee and the postage charge is non-refundable. Also, if the original delivery was free to you then the postage charge will be deducted from your refund.
You will be responsible for the cost of returning the goods to us. If a refund is payable to you, we will process the refund once we have inspected it as stated above, returned items must be received within 30 days.. If you return items for a refund after 30 days we will issue you with a credit note- valid for 6 months.
For an easy and quick exchange, we advise you to place a new order of your selection on our website. This order will be received and dispatched to you as normal. Meanwhile, you can send your return to us. Once we receive it and inspect It, we will issue you with a refund to your original card less the postage. We will notify you by email of your refund.
In case this does not suit you, please contact us by phone or email to advise us of your new selection. We will put the item on hold until we have received and inspected your return. Once all is cleared, we will notify you via email.
If you believe that your item is faulty, please notify us within 1 day of receiving your order by phone during business hours, otherwise via email. Please email us with at least 2-3 clear photos as evidence and we will attend to this matter ASAP.
Your products may need to be sent to the manufacturer to be assessed before a decision can be made regarding an exchange, repair, or refund. If, this happens our team will stay in touch during this process.
- Items are to be returned to us following the above Return Policy.
- We will issue a refund to your original card, once we have received the item/s. A refund will be processed within 7 business days, you will be notified by email.
- We are only able to refund onto the original card used.
- Shipping and handling charges will not be refunded and will not pay for the cost of sending any of the goods back to us.
- Anytime you have any questions or are unsure about your purchase please don’t hesitate to call one of our trained fitting professionals to assist you further.
Please Mail Returns To:
A La Plage swim and activewear
816 Glenferrie Road, Hawthorn
If you have a query about returning goods, please contact us via email at firstname.lastname@example.org.
Or phone on, 03)9818 4251
Returns & Exchanges - Instore Policy
Our instore policy is different from our online policy as you have the opportunity to try garments on before you buy, with the assistance of our trained staff.
FULL PRICE ITEMS: We gladly exchange/issue credit note with proof of purchase and tags attached within 7 days of purchase.
SALE ITEMS: We gladly exchange/issue credit note within 7 days with proof of purchase and tags attached.
We do not offer refunds for change of mind.