Your satisfaction is our priority, so please take the
time to familiarise yourself with the conditions of sale. We want you to have a
pleasant experience dealing with us.
You may cancel your order any time within five (5)
working days, beginning on the day after you received the goods.
The goods must be returned in the same condition in
which you received them, and they will be returned at your own cost and risk.
Unfortunately, we do not refund personal items including
but not limited to bikini bottoms and one-piece swimwear. We encourage you to
We will refund the price of the goods less a 10%
restocking fee and the postage charge is non-refundable. Also, if the original
delivery was free to you then the postage charge will be deducted from your
refund. We encourage you to choose wisely.
You will be responsible for the cost of returning the
goods to us. If a refund is payable to you we will process the refund as soon
as possible, and, in any case within thirty (30) days of the day you gave
written notice of cancellation.
Although you may try on an item, all returns must be
in new and unused condition, with swing tickets attached.
We will not accept any returns that have been soiled,
or with make-up, or have spray tan marks.
Our returns policy does not affect your statutory
rights. If you return goods claiming they are defective, we will examine the
returned goods and will notify you of your refund via e-mail within a
reasonable period of time. We will process the refund due to you as soon as
possible and, in any case within thirty (30) days of the day we confirm via
e-mail that you are entitled to a refund for defective goods.
Please note that this does not affect your statutory
If a refund is payable to you, we will use the same
method used by you to pay for your order.
DO NOT RETURN goods before contacting us by email to firstname.lastname@example.org
If you have a query about returning goods, please
contact us via email to email@example.com .
Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description.
For return of goods we recommend using a trackable or insured postage method to:
A La Plage swim and active wear,
816 Glenferrie Road, Hawthorn
Victoria, Australia 3122
Please note that NO returns or exchanges can be made in person.
Please contact our Customer Service Team if you have special requirements regarding the return or exchange of Product.
A La Plage cannot accept COD deliveries.